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The Quebec Landlords Association (hereinafter referred to as the "QLA") respects the privacy of all of its users and is committed to protecting such privacy in accordance with this Privacy Policy.This Privacy Policy explains QLA's treatment of your personally identifiable information collected in connection with your activities on or related to all QLA websites referencing this Privacy Policy and all services made available on such web sites (hereinafter collectively referred to as the "Electronic Services").

This Privacy Policy also explains how you can ask questions and make suggestions about our privacy practices and review and update your personal information. We urge you to read this Privacy Policy carefully and to check back periodically as this Privacy Policy may change form time to time. Please note that this Privacy Policy does not apply to the practices of companies or websites which are not owned or controlled by QLA.


In the course of operating the Electronic Services, we may collect two types of information about our users: personal information and non-personal information.


Personal information is personally identifiable information, such as your name, and email address. Personal information is collected by us when you choose to provide it to us when registering for an Electronic Service, such as when you choose to create an account on our web site or send us comments. In addition, if you choose to contact any of our customer service representatives, we may keep a record of that correspondence so that we may address the subject matter accordingly. We may also receive personal information from our business partners and other third parties, provided that such third parties confirm to us that you have permitted them to share such information.

Business contact information such as the name or telephone number of your company is not considered personal information.


Non-personal information is information of an anonymous nature, such as your Internet Protocol Address (IP Address), the domain you may have used to access An Electronic Service, the type and version of browser or operating system you may be using, and the website you may have come from and visit next. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors and average time spent on an Electronic Service, is also considered non-personal information.

Non-Personal Information is collected or derived by us in the course of operating the Electronic Services. For example, our Web servers may automatically collect non-personal information which is provided through your browser or stored on a cookie or through a web beacon when you choose to visit an Electronic Service. Non-personal information is used by QLA as described here.


Personal information may be used by us for the following purposes:

Providing you with the Electronic Services and information you have requested from us, including your use of the Electronic Services. We may from time to time use your personal information to contact you about changes, enhancements or similar notices related to the Electronic Services; or

QLA may also use personal information if it has reasonable grounds to believe the information could be useful when investigating a contravention of a federal, provincial or foreign law or in order to protect or defend a legal interest.


We will not sell or rent your personal information to anyone.

We will only disclose your personal information to third parties:

Where you have specifically given us your consent to disclose your personal information for a designated purpose;

Who are acting on our behalf as our agents, suppliers or service providers, solely to enable us to more efficiently provide you with the Electronic Services. Such entities act under strict contractual controls, requiring them to maintain the confidentiality of all such personal information and to use such information solely for purposes related to the provision of the Electronic Services; or

As required by law, including by an order of any court, institution or body with jurisdiction or authority to compel the production of information, or in order to protect or defend a legal interest.


An Electronic Service may contain links to other websites and services. While we try to link only to sites and services that share our high standards and respect for privacy, please understand that we are not responsible for the content of, or the privacy practices employed by, other companies or websites. This Privacy Policy applies only to the Electronic Services referencing this Privacy Policy.


The security of your personal information is important to us. QLA takes technical, contractual, administrative, and physical security steps to protect personal information that you provide to us. We instruct our employees with access to your personal information that it is to be used only in adherence with the principles set forth in this Privacy Policy and the laws applicable to each specific business.

In certain areas, such as when you provide credit card information to us, we work to help protect the security of your credit card information during transmission by using industry standard Secure Sockets Layer (SSL) encryption technology.

You can help protect the security of your personal information as well. For instance, never give out your password, since this is what is used to access your profile or account. Also remember to sign out and close your browser window when you finish using an Electronic Service or surfing the Web, so that other people using the same computer won't have access to your information.


QLA may, from time to time, change its Privacy Policy as new Electronic Services are added or old ones changed. Changes will be effective when notice of such change is posted at an Electronic Service. Please check this Privacy Policy regularly for updates.


QLA provides you with the means to access, update, edit or delete any account information you may have provided to us at any time on your own by going to the appropriate page in the profile section of the relevant Electronic Service, and changing or deleting such information as desired.

If you are unsure whether we have a record containing any of your personal information and would like to confirm whether or not we do, please send an e-mail at, indicating all e-mail addresses that you may have given us.

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